Question 1

How much should I use?

Accepted Answer

Less than you think — a rice-grain amount for the whole face. Warm it between your fingertips until it turns to oil, then press it into damp skin.

Question 2

Will it clog my pores?

Accepted Answer

Tallow sits low on the comedogenic scale and closely matches skin's own sebum. Most acne-prone customers do well with a small nightly amount, but patch test along the jaw for a week.

Question 3

Can I use it on my face?

Accepted Answer

Yes. It's the most common use. Apply at night, or in the morning under sunscreen.

Question 4

Is it safe for babies?

Accepted Answer

The Unscented Balm has one ingredient and no fragrance, which is why we recommend it for infants and the nappy area.

Question 5

How long does a tin last?

Accepted Answer

Nightly facial use: three to four months. Whole-body use: six to eight weeks.

Question 6

Does it smell like beef?

Accepted Answer

No. Triple filtering removes the odour compounds. The unscented balm smells of almost nothing.

Question 7

Why has it gone grainy?

Accepted Answer

Tallow can crystallise if it's warmed and cooled repeatedly. It's harmless. Store below 25°C and out of direct sun.

Question 8

Shelf life?

Accepted Answer

Twelve months from opening, twenty-four unopened, when stored cool and sealed.

Question 9

Is Talglow halal certified?

Accepted Answer

Yes — certified, not just claimed. The tallow comes through a halal-certified abattoir with a segregated rendering line, audited annually.

Question 10

Can I see the certificate?

Accepted Answer

Send us your lot number and we'll email the certificate and the batch record for your tin.

Question 11

Where does the tallow come from?

Accepted Answer

Two named NSW farms: Nangus Creek in the Riverina and Warrego Downs in the Central West. Both grass-fed and grass-finished.

Question 12

Where do you ship?

Accepted Answer

Australia-wide. Free shipping on orders over $80; flat $9.95 otherwise.

Question 13

How long does it take?

Accepted Answer

Orders are packed within two business days. Sydney metro 1–3 days, elsewhere 3–7.

Question 14

Can I return it?

Accepted Answer

If a tin arrives damaged or you're not happy within 30 days, email us and we'll replace or refund it.

Frequently asked

Using the balm

Product & storage

Halal & sourcing

Shipping & returns